<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0"><channel><title><![CDATA[successhub]]></title><description><![CDATA[successhub]]></description><link>https://www.lecacademy.ca/blog</link><generator>RSS for Node</generator><lastBuildDate>Tue, 15 Sep 2026 03:25:16 GMT</lastBuildDate><atom:link href="https://www.lecacademy.ca/blog-feed.xml" rel="self" type="application/rss+xml"/><item><title><![CDATA[The Dog Dilemma: Balancing Timing, Trust, and Responsibility in Customer Success]]></title><description><![CDATA[Do we need a dog? This question has been on my mind ever since Ruth had so much fun with the loveliest dog I have ever met over the...]]></description><link>https://www.lecacademy.ca/post/the-dog-dilemma-balancing-timing-trust-and-responsibility-in-customer-success</link><guid isPermaLink="false">665e18bcff0010e1e6d9d8b8</guid><pubDate>Mon, 03 Jun 2024 19:39:55 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/c35f9c_2383302a3ddd429491cf4a1a7435b886~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Lois Egbom</dc:creator></item><item><title><![CDATA[Anticipation v Proactiveness: A Strategic Guide to Elevating Customer Success]]></title><description><![CDATA[Customer success is synonymous with proactiveness—a term we hear often. But there's another crucial concept: anticipation. While they...]]></description><link>https://www.lecacademy.ca/post/anticipation-v-proactiveness-a-strategic-guide-to-elevating-customer-success</link><guid isPermaLink="false">6654a5a9184335848341e03b</guid><pubDate>Mon, 27 May 2024 16:24:21 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/c35f9c_e73758d575e7466d97e8d87d65391ee4~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Lois Egbom</dc:creator></item><item><title><![CDATA[How to Wean Your Clients Off Breastfeeding: A Personal and Practical Guide to Customer Success Independence]]></title><description><![CDATA[In the world of customer success, the metaphorical process of "weaning" clients off breastfeeding is about guiding them towards...]]></description><link>https://www.lecacademy.ca/post/how-to-wean-your-clients-off-breastfeeding-a-personal-and-practical-guide-to-customer-success-indep</link><guid isPermaLink="false">664b5580489dce9e272c1813</guid><pubDate>Mon, 20 May 2024 14:06:28 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/c35f9c_b0e73d1bb16d450788d2da10bc1706a2~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Lois Egbom</dc:creator></item><item><title><![CDATA[Building a scalable customer success team]]></title><description><![CDATA[Having the right customer success team is ideal if you want to grow your business, expand to new markets and also increase your bottom...]]></description><link>https://www.lecacademy.ca/post/building-a-scalable-customer-success-team</link><guid isPermaLink="false">6328a7f289a5252b85a09700</guid><pubDate>Mon, 19 Sep 2022 17:58:06 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/c35f9c_6cd41ebd1f6f40379dac4f7df514f8ad~mv2.png/v1/fit/w_1000,h_800,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Lois Egbom</dc:creator></item><item><title><![CDATA[What is Customer Success and Why your Organization needs a Success team?]]></title><description><![CDATA[The most successful companies are those that guarantee continued happiness and success to their customers. Both customer service and...]]></description><link>https://www.lecacademy.ca/post/what-is-customer-success-and-why-your-organization-needs-a-success-team</link><guid isPermaLink="false">61be6b583886b8001702f3a7</guid><pubDate>Sat, 18 Dec 2021 23:41:03 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/c35f9c_27a3ea4313e4443bb41654ec99e154b5~mv2.png/v1/fit/w_640,h_400,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Lois Egbom</dc:creator></item><item><title><![CDATA[Building a Successful Agile Customer Success Team]]></title><description><![CDATA[Agile is already one of the most popular management frameworks for product and engineering teams at Saas companies across various...]]></description><link>https://www.lecacademy.ca/post/building-a-successful-agile-customer-success-team</link><guid isPermaLink="false">61b9a260969cb00016760a4b</guid><pubDate>Wed, 15 Dec 2021 08:12:45 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/c35f9c_a84574c899cd4969910eaeaca9749737~mv2.png/v1/fit/w_1000,h_630,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Lois Egbom</dc:creator></item><item><title><![CDATA[Building relationships with your customers as a customer success manager]]></title><description><![CDATA[Sometimes Customer Success Managers (CSMs) are so busy in the business's project management and day-to-day activities that they lose...]]></description><link>https://www.lecacademy.ca/post/building-relationships-with-your-customers-as-a-customer-success-manager</link><guid isPermaLink="false">61b99bd6d1ab450017567e53</guid><pubDate>Wed, 15 Dec 2021 08:05:54 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/c35f9c_fe3b654c4df3464f8bf8341aac16c429~mv2.png/v1/fit/w_1000,h_630,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Lois Egbom</dc:creator></item><item><title><![CDATA[Turning Your Customers Into Advocates]]></title><description><![CDATA[The most crucial thing for customer growth in Saas is attracting, onboarding, and retaining customers because satisfied customers become...]]></description><link>https://www.lecacademy.ca/post/turning-your-customers-into-advocates</link><guid isPermaLink="false">61b3c9b78d56df001629cc77</guid><pubDate>Fri, 10 Dec 2021 22:35:28 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/c35f9c_c63c7fb4eb684a25950171730d369db8~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Lois Egbom</dc:creator></item><item><title><![CDATA[How to Maximize Saas Customer Experience]]></title><description><![CDATA[A great customer experience strategy is no longer just about tailoring products and services to a suitable customer base. It's a crucial...]]></description><link>https://www.lecacademy.ca/post/how-to-maximize-saas-customer-experience</link><guid isPermaLink="false">61b006e9cebdec0016f7238e</guid><pubDate>Wed, 08 Dec 2021 01:42:32 GMT</pubDate><enclosure url="https://static.wixstatic.com/media/c35f9c_9af1fafdd99f49eeaf4756781318b2fb~mv2.png/v1/fit/w_1000,h_1000,al_c,q_80/file.png" length="0" type="image/png"/><dc:creator>Lois Egbom</dc:creator></item></channel></rss>